Microsoft Dynamics 365 is indeed a suite that has many different modules. It is not always easy to keep track of them all. We already have Blueprints for Sales and Business Central - here comes one for Customer Service. In this new Blueprint we show how to create a case in Dynamics 365 Customer Service .
Microsoft Dynamics 365 for Customer Service is Microsoft CRM solution for customer service. Ideal for use in a call center, it handles questions and complaints, supports operational actions, and case management. As part of the Dynamics 365 suite, it integrates seamlessly with other tools, such as Dynamics 365 Sales . This gives companies a holistic view of their customers and enables them to provide the best possible service.
With more Onify Blueprints we build on Onify's structural capital - and create the opportunity to reduce development and integration time by 70%. Take a look! Our Blueprints is designed to be easy to use, and is free of charge!
For more info on this Blueprint, visit GitHub.
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