LKDATA provides Linköpings kommun with IT services and Onify's platform is used in three areas: management of citizen cases, invoice portal, and management of IT assets.
management of IT assets.
Onify has been working with LKDATA for several years to streamline administrative work while providing users, customers and citizens with a better digital experience.
Today, all caseworkers in Linköpings kommun work in Onify's portal to handle incoming cases from all channels - phone, web, email, social media, and physical visits. Over 800 cases pass through Onify daily.
Halved time
"Fast, smooth and neat. We have halved the time to register new cases"
Great flexibility
"The benefits of Onify's platform? I simplify it in one sentence; there are no limits to what you can do."
More efficient management with automation
Onify's solution has several elements of automation so that caseworkers can quickly find information from various sources, such as KB articles, in order to supplement cases and ask follow-up questions. And then quickly send cases on to the right system/authority.
Less error handling
"Today there are far fewer errors on our invoices. The business can change the documentation so that we eliminate errors, which we couldn't do before."
Self-service
"Managing invoices is educational and easy, both for IT and the business. The biggest benefit is that they can handle everything themselves, which saves a lot of time."
Invoice portal
Onify's platform enables self-service invoicing for more than 150 of LKDATA's customers. The invoice portal facilitates the management of IT equipment and services with links to over 700 cost centers and 80,000 users and assets each month.
Asset portal
With Onify's platform, LKDATA manages all the schools' Chromebooks, which is more than 15,000+ devices.
Based on a single interface, orders are placed, management of changing/blocking/checking status, as well as administration of users. New functionality is now being developed for the portal with a focus on the IT equipment replacement process.
