The answer is YES! With Onify interfacing with your users, you can streamline key processes and remove manual steps - while retaining or extending your legacy systems.
One of our customers has kept their old case management system thanks to Onify . Onify utilizes data and functionality in existing systems, and at the same time provides the opportunity to search and manage information in an easy-to-use interface. Everything is gathered in a customer center where both users and technicians can create and manage cases.
Linköpings kommun last year replaced two systems simultaneously - its case management system and Asset Management/CMDB. The system change could be done without affecting users, thanks to a secure user interface in Onify.
Want to comment or engage with this post? Please do so via LinkedIn.
