"We know one thing really well - Microsoft Cloud! If you need help with Microsoft 365, Azure or Dynamics 365 , we are the right partner."
The IT services company Norteam specializes in Microsoft solutions and delivers IT, telephony, and modern meeting rooms. Onify's platform gives Norteam a modern and flexible customer portal.
Onify's platform creates a uniform and easy-to-use customer portal that gives Norteam's customers a clearer overview of their IT service environment - all from a single portal.
IT service environment - all from one and the same portal. And as a first step, customers can manage cases, add new users and order hardware.
At the same time, the collaboration with Onify Norteam provides the opportunity to deliver services more efficiently when ordering processes in particular are automated.
Simple interface for complex infrastructure
Norteam's customer portal creates a simple interface on top of a large amount of data and logic from several different systems such as Microsoft Dynamics 365 Sales & Customer Service, Microsoft 365, Ingram Micro CloudBlue, and Fortnox.
Integration also takes place directly with Dustin as a hardware supplier to streamline the entire order flow.
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Streamlining with time savings
"Eliminating manual steps in ordering processes while providing full transparency and overview to the company's IT environment not only frees up a lot of time, it also means cost savings in terms of reduced manual configuration."
Onify's platform can also be integrated with for example Power Automate to further automate the on-off-boarding process, or further integration to visualize Power Bl reports.
Flexible platform
"No other product offered such a complete and flexible solution for a customer portal. With Onify we are not locked in with only out-of-the-box features, but are free to develop and create new features to streamline for our customers and also internally in Norteam.
With Onify , we can integrate and stitch together all our systems and suppliers in a single portal, automating previously manual processes around ordering and case management."
