"TechTrade saves time for doctors and other healthcare professionals by being an IT strategist and point of contact for many eHealth issues. We are also an IT department for many private healthcare providers and help with connection to other systems, IT operations, and technical implementation."
Onifys is the main platform for Techtrade's customer center and self-service portal for both customers and technicians in the organization.
Onifys is currently Techtrade's main platform in the customer center. And Onify also has the opportunity to support customers and technicians in the business with a scalable self-service portal for orders, cases and management related to IT equipment.
Automation of processes
Techtrade's solution includes automation of several processes related to IT where you manage customers, users, cases, services and devices. Based on a single interface, Techtrade has control over all products and services - which has helped to significantly simplify its way of working.
Major time savings in orders
Automation
"We have automated all IT orders, which are easily done by the customer and are in direct sync with our suppliers."
30 min - 30 sec
"It used to take 30 minutes to order a toner, now we only need to check the invoice in 30 seconds."
Automating personal data
"Personal data is fully automated today in several systems, which saves us a lot of time and makes it easier for the customer."
How much time can you save with Onify?
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Easy to search and manage large amounts of information
Multiple systems
Onify's platform integrates with three systems related to customer centers: ERP business systems, CRM for customer data and case management systems.
60 000+ objects
Based on Onify's single interface, more than 60,000 objects - such as computers and users - can be searched and managed from a single interface.
24 000+ cases
Each year, more than 24,000 of Techtrade's Onify platform cases are handled by customers, administrators, customer centers and technicians.
Increased control in operations
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Structured way of working to manage large amounts of IT gadgets
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Higher delivery reliability to customers with the right products, delivery control, and correct invoices.
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Increased security of personal data - e.g. easy and effective deactivation (off-boarding) of users.