Administrators at Linköpings kommun have been working daily since the fall with Onify as an interface for all incoming cases to the municipality. Whether cases come in by phone, by email, or from the website, they are collected in a simple interface built on Onify's platform. Most common are cases related to financial assistance, childcare and building permits - over 800 cases are handled daily!
For Linköping's caseworkers, Onify means that for new cases they will have a single interface to various modules in the TOPdesk case management system to, for example, look up information about articles and cases, retrieve personal information from FB Web, and validate people from Swedish e-identity via e.g. Mobile BankID. The aim is to halve the time for handling new cases.
Onify's platform was chosen in the procurement of Linköpings kommun 2021 because it best met the requirements for flexibility and clear modular thinking. The ability to combine several systems in different processes to create a whole and provide end-to-end support suited Linköpings kommun and LKDATA. They wanted a platform that indexed data to give users an overall picture of information from several different systems, and which could also update information in the same simple interface.
Read more about what we do together with Linköpings kommun in our case study.
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