Onify' s platform creates a unified and easy-to-use customer portal that allows Norteam's customers to manage cases, add new users and order hardware in a first step.
The customer portal creates a simple interface on top of a large amount of data and logic from several different systems like Microsoft Dynamics 365 Sales & Customer Service, Microsoft 365, Ingram Micro CloudBlue, and Fortnox. Integration also takes place directly with Dustin as a hardware supplier to streamline the entire order flow.
Norteam have been evaluating other products and suppliers for some time. Markus Nybohm and Kim Torgalsson, responsible for the new customer portal; Tell us why the choice fell on Onify's platform to create your new customer portal?
- "No other product offered such a complete and flexible solution for a customer portal. With Onify , we are not locked in with only 'out-of-the-box' features, but are free to develop and create new features to streamline for our customers and also internally in Norteam. With Onify , we can integrate and stitch together all our systems and suppliers in a single portal, and automate previously manual processes around orders and case management."
Read more about our Customer Portal offer.
Read more about what we do together with Norteam in our case study.
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